![]() On that note, Twitter users may also use DMs as a sort of extra step when it comes to outreach or asking questions. Partially due to the nature of the discussion but also because communicating these details with dozens of different people via would be exhausting. DMs are ideal for answering questions related to salary, questions about experience or the role itself. This might include long-form messages, lots of back-and-forths or discussion of potentially sensitive informationįor example, it’s common for people to hire or seek recommendations for professional roles via Twitter. In-depth questions or private informationĪgain, DMs are ideal for one-on-one communication. Granted you’re not spamming anybody, making contact in the DMs is a-okay. Twitter DMs almost serve as a secondary form of public outreach in the worlds of business, marketing and journalism. Many journalists, C-Level users and verified accounts let people know in their bio whether their DMs are “open.” Let’s say you’re trying to get in touch with someone in your industry. Maybe you’re looking to reach out to a blogger or journalist for a quote.Īssuming you don’t have your contact’s email address, DMing them on Twitter might be your best bet for getting in touch. Staying on top of your inbox means never missing time-sensitive messages from your customers. This also highlights the importance of watching your Twitter DM inbox and notifications. Doing so prevents needless call-outs and confrontations. Moving customer conversations to your Twitter DMs is a smart move for brands. Consider also that the nature of many customer issues is confidential, particularly if payments or potentially sensitive information is involved. That’s why DMs are so important for Twitter customer service. In fact, many brands are more active and responsive on platforms like Twitter versus other service channels. Customer service questions and concernsĬonsumers today rely on social media when it comes to getting answers from businesses. You’re looking for an alternative to email (think: for outreach, concerns, questions or proposals)īelow are some of the most popular ways that Twitter DMs are used by brands.You have a question or comment that can’t be summed up in 240 characters.You simply want to discuss something private (think: a personal issue, potentially sensitive or confidential information).Why would you send a Twitter DM?įair question! Below are common reasons you might send a direct message versus someone on Twitter: Note: if you disable messages from Twitter users, you may still receive DMs from people you’ve interacted with previously. Uncheck the box next to “ Allow message requests from everyone“.Then, select “ Settings and privacy” > “ Privacy and safety” > “ Direct Messages“.Here are the steps on how to disable your Twitter DMs according to the official account: The short answer? Yes. Chances are you’ve heard the phrase “DMs are open,” right? The concept is simple enough: this means that a user has their account set up to receive Twitter messages from anyone. Can you DM someone who doesn’t follow your Twitter? This is obviously a lot of space to work with and a far cry from Twitter’s 240-character limit for tweets. Good question! Currently, Twitter DMs can be up to 10,000 characters. What is the current Twitter DM character limit? Direct messaging on Twitter is more comparable to using a traditional email inbox. Twitter’s private inbox is different than the likes of Facebook or Instagram DMs which are tied to the Messenger App. That said, Twitter DMs have been a staple feature of Twitter since the app’s heyday. The concept of direct or private messaging isn’t breaking news in 2022. Twitter DMs are direct messages - the platform’s inbox that lets Twitter users communicate in private.įrom “Likes” to and almost all your Twitter activity is transparent. That’s exactly what we’ll cover in this quick guide. However, many people still don’t understand the ins and outs of how Twitter DMs work. ![]() Further, 55% of brands use direct messaging for marketing purposes, showcasing the enormous opportunity that social commerce provides. Direct messages (DMs) are among Twitter’s (rebranded as “X”) most notable features.Īccording to The Sprout Social Index™, 60% of brands agree that private/direct messaging plays a role in their customer care strategy.
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